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Cristina Bernini

Author's books

L’analisi dinamica della Customer Satisfaction: il caso dei servizi di trasporto urbano digital
format: Article | STATISTICA & APPLICAZIONI - 2005 - Special issue
Year: 2005
The aim of this paper is to verify the possibility of implementing Latent Variables Dynamic Models on pseudo-panel data in order to evaluate the features of the dynamic satisfaction of urban transport service’s users.