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Multilevel models for perceived quality analysis: the case of local public transport of Rome

digital Multilevel models for perceived quality analysis: the case of local public transport of Rome
Article
journal STATISTICA & APPLICAZIONI
issue STATISTICA & APPLICAZIONI - 2005 - Special issue
title Multilevel models for perceived quality analysis: the case of local public transport of Rome
authors
publisher Vita e Pensiero
format Article | Pdf
online since 06-2016
issn 18246672 (print)
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The presence of heterogeneity among the 19 boroughs (Municipio) of Rome gives rise to a group effect on the evaluations expressed by citizens about perceived quality of local public transport. By fitting an ordered logit multilevel model with random intercept it is useful to explain the heterogeneity in terms of individual and contextual explanatory variables. The results show that citizens’ opinion on local public transport quality depends not only on individual characteristics, but also on contextual indicators concerning demographic and environmental features of borough in which any citizen lives.

Keywords: customer satisfaction, perceived quality of transport, ordered logit multilevel model.

Authors biography

Simone Borra, Dip. SEFEMEQ - Università degli Studi di Roma “Tor Vergata”- via Columbia 2, 00133 Rome (e-mail: borra@economia.uniroma2.it).
Sara Chiavarini, Dip. SEFEMEQ - Università degli Studi di Roma “Tor Vergata”- via Columbia 2, 00133 Rome (e-mail: sachiavarini@yahoo.it).