Discriminant Partial Least Squares: The Evaluation of Patient Satisfaction in Sanitary Services

Name: Discriminant Partial Least Squares: The Evaluation of Patient Satisfaction in Sanitary Services
Brand: Vita e Pensiero
Availability: OnlineOnly

digital

Article

Magazine

STATISTICA & APPLICAZIONI

Section

Open Access

Title

Discriminant Partial Least Squares: The Evaluation of Patient Satisfaction in Sanitary Services

Authors

Jean François Durand, Rosaria Lombardo

Publisher

Vita e Pensiero

Format

Article |

Pdf

Pages

Online from

06-2016

Issn

1824-6672 (print) | 2283-6659 (digital)

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Description Readers' comments

In this paper we propose an explorative study for the evaluation of Patient Satisfaction in hospital through linear and non linear Discriminant Partial Least Squares. This technique permits to study the dependence relationships between the ordinal variable “satisfaction” in function of variables of different nature, highly correlated, which reveal patient judgements on service quality. To decide on the optimal model dimension we compute the Generalized Cross Validation (GCV), as alternative to the PRESS criterion, well known in literature to check model validity and stability (Cross Validation).

Keywords: PLS, PLSS, MAPLSS, Generalized Cross Validation, Patient Satisfaction

Authors biography

Rosaria Lombardo, Dipartimento di Strategie Aziendali e Metodologie Quantitative – Seconda Università degli Studi di Napoli – corso Gran Priorato di Malta, 81043 Capua (CE) Italia (e-mail: rosaria.lombardo@unina2.it).
Jean François Durand, University of Montpelier II, Montpellier, France (e-mail: jfd@helios.ensam.inra.fr).

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