Restricted Co-Inertia Analysis: Uno strumento statistico per la valutazione della Patient Satisfaction

digital

Article

Magazine

STATISTICA & APPLICAZIONI

Section

Open Access

Title

Restricted Co-Inertia Analysis: Uno strumento statistico per la valutazione della Patient Satisfaction

Authors

Pietro Amenta, Enrico Ciavolino

Publisher

Vita e Pensiero

Format

Article |

Pdf

Pages

Online from

06-2016

Issn

1824-6672 (print) | 2283-6659 (digital)

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Description Readers' comments

Aim of this paper is to show a statistical methodology which takes into account external information (linear constraints on the variables coefficients) available during a customer satisfaction analysis. This methodology which is called Restricted Co-Inertia Analysis (Amenta and Ciavolino, 2005a) incorporates the external information by rewriting the objective function of the Co-Inertia Analysis (Chessel and Mercier, 1993) according to the Restricted Eigenvalue Problem (Rao, 1973), in order to integrate the interpretation of the analysis results.

Keywords: Customer Satisfaction, External information, Co-Inertia Analysis, Restricted Co-Inertia Analysis, Restricted Eigenvalue Problem.

Authors biography

Pietro Amenta, Dipartimento di Analisi dei Sistemi Economici e Sociali – Università degli Studi del Sannio – via delle Puglie, 82, 82100 BENEVENTO
(e-mail: amenta@unisannio.it).
Enrico Ciavolino, Dipartimento di Filosofia e Scienze Sociali – Università degli Studi di Lecce – via Stampacchia, 1, 73100 LECCE (e-mail: ciavolin@unina.it).

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